Perrys Aylesbury Commercial Centre
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- Based on 6 verified purchases in the last 3 months
Perrys Aylesbury Commercial Centre Verified Purchases
Total Active Purchases:
141
(Verified: 141)
Thank you for the 4-star rating. We’re glad you had a positive experience and really appreciate you taking the time to share your feedback.
Perrys Aylesbury Commercial Centre staff
I would recommend Perrys but I wasn’t as satisfied with the overall experience as with the other two vans I purchased from Perrys of Aylesbury.
Whilst the van had been valeted, at only 12 months old with 5000 miles on the clock I did expect it to be almost as new, especially as I asked that question and was assured it was , on that assurance I paid in full before seeing the van as I live 175 miles away. The van looked good at first glance, then I found a small dent near the passenger door and several scratches on the inside of the van, also no ply lining to the floor as I had asked and was agreed in the price after I had complained twice the dent was taken care of, the inside of the van where necessary was re painted then after a two hour wait it looked as expected and very good, unfortunately the floor of van hadn’t been plyed and I couldn’t wait any longer so they gave me a couple of sheets of ply and when home I did it myself.
I had asked that the registration of the van be done on line , if that’s done I would get the V5 in just 5 days then I could put my private plate on the van which I had ready on retention, after a week I contacted the salesman who assured me it had been registered online, after 3 weeks I rang the DVLA who told me it definitely hadn’t been registered on line and there was no record of receiving it by post, I then rang and spoke to a lady in Admin who was rather arrogant and said she posted it, when I asked her to register it online she just said it will take up to 6 weeks and she also said she would have to speak to the salesman, I then rang dvla, they confirmed it could be applied for on line and I would get the V5 within 5 days, I rang back and fortunately spoke to Sharon who vas very polite, she spoke to Jack and he registered it online and sent me a copy.
Three days later I got the V5 in the post, it took me 5 minutes to register the number plate to the van and tell my insurance, via on line.
Please inform your admin it takes less than 5 days to get the V5 to your customer if registered on line, Not six weeks.
Apart from that I’m very happy with the van but I did get the impression from the manager, it’s only a van and I should expect a few scratches and the odd dent, well to me that was bad presentation of the vehicle, all of that work should have been done, especially when you are asking £2000 more than average selling price, only available because it wasn’t plus Vat but in reality they added £2000 over normal profit.
Hi Chris, thank you for the detailed feedback. We regret to hear of your experience and we are passing your specific comments directly to the management team at the branch so they can look into the issues you have raised.
Hi, Thank you for taking a moment to share this with us. We're sorry to hear that we didn't meet the 5 stars we strive for. If you'd like to discuss this further, please contact us at Perrys.co.uk/feedback
Thank you for the 5-star rating! We're glad you had a great experience.
Dear Michael, thank you for your review - we really appreciate it!
Hi - thank you for taking a moment to share this with us. If you'd like to discuss this further, please contact us at Perrys.co.uk/feedback
Contact
Location
Hours
Closed
Sunday
Closed
Monday
9:00am - 5:00pm
Tuesday
9:00am - 5:00pm
Wednesday
9:00am - 5:00pm
Thursday
9:00am - 5:00pm
Friday
9:00am - 5:00pm
Saturday
9:00am - 4:00pm
